# Workout Sync Problem?

**URL:** <https://www.trainerroad.com/forum/t/workout-sync-problem/92228>\
**Category:** TrainerRoad Software\
**Tags:** workout-sync, bug\
**Created:** [March 30, 2024, 5:54pm UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228 "2024-03-30T17:54:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![McBoyler](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcboyler/32/8593_2.png) [@McBoyler](https://www.trainerroad.com/forum/u/McBoyler)\
**Post date:** [March 30, 2024, 5:54pm UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228/1 "2024-03-30T17:54:55Z")

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Anyone had this problem before? I completed the ride successfully and then it appears like this in the MacOS App.

 ![image](https://global.discourse-cdn.com/trainerroad/original/3X/8/a/8a1d6e467885012b9d7e99d4d166f23132cd9749.png)

When I open it is says Sync failure.

 ![image](https://global.discourse-cdn.com/trainerroad/original/3X/6/4/64f5424bbaddaabbd1c322374ba7f1ed89f58129.png)

And then when I try to download I get this screen.

 ![image](https://global.discourse-cdn.com/trainerroad/original/3X/7/4/74b1f269dbe73d72ff37be0741b4dd734495c57d.png)

I have attempted to restart the Desk Top App and the same thing happens.

Thanks and sorry if this is the wrong place to post!

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**Author:** ![Will\_Peters](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/will_peters/32/115642_2.png) [@Will\_Peters](https://www.trainerroad.com/forum/u/Will_Peters)\
**Post date:** [March 30, 2024, 6:37pm UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228/2 "2024-03-30T18:37:02Z")

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I’ve not experienced this myself, but this is probably something that [support@trainerroad.com](mailto:support@trainerroad.com) should be made aware of.

Best to consult them on this issue!

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**Author:** ![Pbase](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/pbase/32/969_2.png) [@Pbase](https://www.trainerroad.com/forum/u/Pbase)\
**Post date:** [March 30, 2024, 6:46pm UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228/3 "2024-03-30T18:46:25Z")

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Any chance it’s coming in through Garmin? They’ve had issues with Connect today.

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**Author:** ![McBoyler](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcboyler/32/8593_2.png) [@McBoyler](https://www.trainerroad.com/forum/u/McBoyler)\
**Post date:** [March 30, 2024, 6:50pm UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228/4 "2024-03-30T18:50:18Z")

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Thanks I did email support as well! No garmin. Desktop app straight.

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**Author:** ![McBoyler](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcboyler/32/8593_2.png) [@McBoyler](https://www.trainerroad.com/forum/u/McBoyler)\
**Post date:** [March 31, 2024, 12:09am UTC](https://www.trainerroad.com/forum/t/workout-sync-problem/92228/5 "2024-03-31T00:09:42Z")

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Just closing this out. TrainerRoad Support is the GOAT. All good.