Does anyone know if something happened to Stages Cycling?
A power meter I purchased from them about a year ago recently crapped out, so I contacted customer support via email about two weeks ago.
I haven’t received a response yet. I’ve emailed them a couple of additional times to see if someone just overlooked my initial support ticket and no response to those emails either.
I’ve tried calling a few times as well and every single time their automated answering service just says there’s no one available to take the call. Doesn’t even give an option to wait for a customer service representative.
Is their support always this terrible? Might need to start shopping other power meter brands at this point.
I had a Stages left side power meter go out about 2-years ago and the customer service response was almost instant and had a replacement sent to me fairly quickly under warranty. So I would say this is not normal for them.
It’s so unfortunate to hear that their customer service has gotten that bad. I’ve had to contact them a couple of times over the past couple of years about my SB20 (once because the bike arrived with a dead power meter and another because my cat chewed the power cable) and they were super responsive; both times they overnighted me the parts within a couple of days. I wonder what happened.
I Made an account here to add my reply. I’ve had a ticket with them open since April 12th that I have updated multiple times and beyond the auto response I have gotten zero replies. It truly does not look good for stages support wise at this point.
A few months ago my power meter died on me, so I opened a ticket. It took 6 weeks and a bit of chasing to get a response, but once I did they shipped a replacement within days. That’s despite the power meter being nearly a year out of warranty.
The 6-week wait obviously isn’t good, but in my experience at least, it’s not fair to say there’s no after-sale support.
Well I mean, even if they do come good after six weeks the problem is they impossible to get ahold of currently. They don’t even so much as acknowledge emails, so it’s hard to tell if you’re even in a que or if they’ve simply deleted or not even looked at emails.
That’s absolutely terrible. I’m sorry. I seriously thought about buying the Stages bike, but I’m sure glad I didn’t.
As for the previous post saying “it’s not fair to say they have no support if they replied 6 weeks later”, you’ve got to be kidding me. I’d have purchased a replacement from another company LONG before then.
Definitely, I’ve just about given up at this point.
I’ve got a different power meter on my bike now, but I still have been following up with Stages to see if I can get a response. It would be nice to get it repaired so I can at the very least sell it on eBay.