# Trainerroad has erased all my activities sync from strava!

**URL:** <https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087>\
**Category:** TrainerRoad Software\
**Tags:** workout-sync, bug\
**Created:** [January 4, 2021, 5:53am UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087 "2021-01-04T05:53:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Florent\_R](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/florent_r/32/14930_2.png) [@Florent\_R](https://www.trainerroad.com/forum/u/Florent_R)\
**Post date:** [January 4, 2021, 5:53am UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087/1 "2021-01-04T05:53:40Z")

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Hi, I disconnected and reconnected my Strava account from Trainerroad to fix a known problem (workout image not pushed to Strava when sync).  
Unfortunately, a terrible consequence happened. Trainerroad erased all my activities pulled from Strava.  
Has someone already encountered this problem? Inacceptable to loose all his data like this !!!

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**Author:** ![ellotheth](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/ellotheth/32/71782_2.png) [@ellotheth](https://www.trainerroad.com/forum/u/ellotheth)\
**Post date:** [January 4, 2021, 7:14am UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087/2 "2021-01-04T07:14:23Z")

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Contact support, they’re great: [support@trainerroad.com](mailto:support@trainerroad.com)

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**Author:** ![mwglow15](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mwglow15/32/28576_2.png) [@mwglow15](https://www.trainerroad.com/forum/u/mwglow15)\
**Post date:** [January 4, 2021, 1:26pm UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087/4 "2021-01-04T13:26:40Z")

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When you disconnect from Strava you are telling them that you no longer want all of your data to be shared with the 3rd party app (TR) so it gets deleted. But if you then reconnected I believe it should all resync but it might take some time.

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**Author:** ![Rizzi](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/rizzi/32/17674_2.png) [@Rizzi](https://www.trainerroad.com/forum/u/Rizzi)\
**Post date:** [January 4, 2021, 10:41pm UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087/5 "2021-01-04T22:41:45Z")

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> [@Thoughts on intervals.icu data breakdown](https://www.trainerroad.com/forum/t/thoughts-on-intervals-icu-data-breakdown/24698/521):
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> You can leave Intervals.icu connected to Strava but just untick the “Download activities” box in the Strava area in /settings. If you revoke access, Intervals.icu has to delete the data. From the Strava API terms of service: if a user revokes the authorization previously granted for your Developer Applications to access to their Strava account, you must ensure that all Personal Data pertaining to that user is deleted from your Developer Applications and related networks, systems and servers. …

According to above (didn’t check the terms myself) Strava API terms request deletion when Strava access is revoked.

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**Author:** ![FredMeunier](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/fredmeunier/32/62912_2.png) [@FredMeunier](https://www.trainerroad.com/forum/u/FredMeunier)\
**Post date:** [January 5, 2021, 1:51am UTC](https://www.trainerroad.com/forum/t/trainerroad-has-erased-all-my-activities-sync-from-strava/50087/6 "2021-01-05T01:51:13Z")

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Disconnect Strava, wait 48hr, then reconnect.