# Trainer Road desktop app not recognising login or anything? **URL:** \ **Category:** TrainerRoad Software\ **Created:** [May 2, 2026, 4:07pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446 "2026-05-02T16:07:29Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![GerardWatts](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/gerardwatts/32/157893_2.png) [@GerardWatts](https://www.trainerroad.com/forum/u/GerardWatts)\ **Post date:** [May 2, 2026, 4:07pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/1 "2026-05-02T16:07:29Z")
Today all of a sudden TR logged me out, and when I went to login today nothing is happening, even after resetting the password etc… This is on Mac, and I’ve not done a mac OSX update, so can’t blame that… Anyone experienced anything similar? ---
**Author:** ![aschmuck](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/aschmuck/32/171949_2.png) [@aschmuck](https://www.trainerroad.com/forum/u/aschmuck)\ **Post date:** [May 2, 2026, 5:30pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/2 "2026-05-02T17:30:59Z")
I am having the same problem today. I completed a workout and then the app crashed before it could be entered as complete. Now I can’t log in either. ---
**Author:** ![Altooooosh](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/altooooosh/32/157845_2.png) [@Altooooosh](https://www.trainerroad.com/forum/u/Altooooosh)\ **Post date:** [May 2, 2026, 8:22pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/3 "2026-05-02T20:22:25Z")
I’m have same issue ☹ ---
**Author:** ![JasonO](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/jasono/32/154370_2.png) [@JasonO](https://www.trainerroad.com/forum/u/JasonO)\ **Post date:** [May 2, 2026, 8:25pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/4 "2026-05-02T20:25:37Z")
Same here. I’ve tried mac reboot uninstall reinstall traineroad app and resetting password with no luck. ---
**Author:** ![SeanHurley](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/seanhurley/32/55555_2.png) [@SeanHurley](https://www.trainerroad.com/forum/u/SeanHurley)\ **Post date:** [May 2, 2026, 8:27pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/5 "2026-05-02T20:27:05Z")
Hi everyone. Apologies for this issue. Our engineers are looking into it right now. ---
**Author:** ![JasonO](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/jasono/32/154370_2.png) [@JasonO](https://www.trainerroad.com/forum/u/JasonO)\ **Post date:** [May 2, 2026, 8:29pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/6 "2026-05-02T20:29:59Z")
Fantastic thank you! ---
**Author:** ![JasonO](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/jasono/32/154370_2.png) [@JasonO](https://www.trainerroad.com/forum/u/JasonO)\ **Post date:** [May 2, 2026, 10:49pm UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/7 "2026-05-02T22:49:08Z")
Just checked and I am now able to login. Thanks! ---
**Author:** ![kamilm](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/kamilm/32/157965_2.png) [@kamilm](https://www.trainerroad.com/forum/u/kamilm)\ **Post date:** [May 3, 2026, 12:20am UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/8 "2026-05-03T00:20:01Z")
Had the same thing happen - I thought it was my ancient Mac becoming obsolete. I’m not sure if it’s me, my ancient Mac, or trainer road but this isn’t the first hiccup from the platform for me in the last 6 weeks. Somewhat frustrating. ---
**Author:** ![SeanHurley](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/seanhurley/32/55555_2.png) [@SeanHurley](https://www.trainerroad.com/forum/u/SeanHurley)\ **Post date:** [May 3, 2026, 12:35am UTC](https://www.trainerroad.com/forum/t/trainer-road-desktop-app-not-recognising-login-or-anything/113446/9 "2026-05-03T00:35:13Z")
We believe this issue should now be resolved. Please let us know if it happens again!