# TR Windows Blacking Out

**URL:** <https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468>\
**Category:** TrainerRoad Software\
**Created:** [April 24, 2020, 1:10am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468 "2020-04-24T01:10:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![framness](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/framness/32/65725_2.png) [@framness](https://www.trainerroad.com/forum/u/framness)\
**Post date:** [April 24, 2020, 1:10am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468/1 "2020-04-24T01:10:07Z")

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I road Monitor this morning consisting of six rolling intervals. The TR software updated about 1.5 weeks ago. Today towards the end of two intervals the TR app went totally black. I killed and restarted both times. TG TR crash/workout recovery is solid.

Has anyone else encountered this? I’ve never had this with the Android edition.

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**Author:** ![hubcyclist](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/hubcyclist/32/14363_2.png) [@hubcyclist](https://www.trainerroad.com/forum/u/hubcyclist)\
**Post date:** [April 24, 2020, 1:19am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468/2 "2020-04-24T01:19:02Z")

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I actually had this happen on a cheap windows laptop I have with win8. But between the MacBook Air I generally use and iPads I also have available I didn’t really give it much extra thought.

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**Author:** ![Bryce](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/bryce/32/72_2.png) [@Bryce](https://www.trainerroad.com/forum/u/Bryce)\
**Post date:** [April 24, 2020, 1:30am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468/3 "2020-04-24T01:30:26Z")

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I’m so sorry to hear that you’ve been having crashing issues with your TR android app 😔.

Could you please report this to our Support Team at [support@trainerroad.com](mailto:support@trainerroad.com) so that our team members can take a closer look into this issue for you? They have the ability to view crash logs that will help paint a more complete picture of the cause of the crash.

Thanks in advance!

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**Author:** ![framness](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/framness/32/65725_2.png) [@framness](https://www.trainerroad.com/forum/u/framness)\
**Post date:** [April 24, 2020, 1:44am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468/4 "2020-04-24T01:44:02Z")

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I’m using a very skinny Win 10 laptop, I’m unable to upgrade due to storage constraints. That’s probably it.

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**Author:** ![framness](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/framness/32/65725_2.png) [@framness](https://www.trainerroad.com/forum/u/framness)\
**Post date:** [April 24, 2020, 1:45am UTC](https://www.trainerroad.com/forum/t/tr-windows-blacking-out/34468/5 "2020-04-24T01:45:04Z")

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Android app is solid! I will submit my Win 10 situation later. Thanks!