# Ride Processing **URL:** \ **Category:** TrainerRoad Software\ **Created:** [May 3, 2020, 1:05am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170 "2020-05-03T01:05:54Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![brettmacca](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brettmacca/32/12994_2.png) [@brettmacca](https://www.trainerroad.com/forum/u/brettmacca)\ **Post date:** [May 3, 2020, 1:05am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/1 "2020-05-03T01:05:54Z")
I have finished my ride over an hour ago and it’s still telling me that it’s processing the ride. Any ideas what is happening? ---
**Author:** ![Brennus](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brennus/32/1318_2.png) [@Brennus](https://www.trainerroad.com/forum/u/Brennus)\ **Post date:** [May 3, 2020, 2:33am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/2 "2020-05-03T02:33:12Z")
Oh yeah. That used to happen to me all the time. Sometimes the ride would go through almost instantly, sometimes it would take all night. I whined and complained for a long time. Eventually the support team fixed the problem. Who knows what they heck they did. I think part of my problem…I was using the desktop app on a PC that was not windows 10…with an ANT+ dongle. Running TR on my phone seemed to work a lot better than the PC. Eventually I went to a new laptop using Bluetooth connectivity. Things got better. ---
**Author:** ![Phillian](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/phillian/32/12890_2.png) [@Phillian](https://www.trainerroad.com/forum/u/Phillian)\ **Post date:** [May 3, 2020, 7:52am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/3 "2020-05-03T07:52:37Z")
I’m having the same problem at the moment. It’s been about 2 hours or so and its still trying to sync. I run it from on my iPhone, but usually don’t have any issues. I wonder if there are server issues at the moment. Edit: It’s now working - 5 min after I posted this! ---
**Author:** ![brettmacca](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brettmacca/32/12994_2.png) [@brettmacca](https://www.trainerroad.com/forum/u/brettmacca)\ **Post date:** [May 3, 2020, 9:04am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/4 "2020-05-03T09:04:16Z")
I have a win10 laptop and ant+ dongles as well. I have sent a request to support and I’ll wait to hear from them. ---
**Author:** ![Brennus](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brennus/32/1318_2.png) [@Brennus](https://www.trainerroad.com/forum/u/Brennus)\ **Post date:** [May 3, 2020, 2:42pm UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/5 "2020-05-03T14:42:25Z")
@brettmacca I was just reading @monts post about off-line TR & remembered something I do regularly that might be something you should do (but probably already are!): make sure to record your workouts on your GPS headunit as a back up. Back in the day there was a real chance my TR workout would never sync but I could always count on my GPS headunit data file for analysis! But, anyhow, TR software is right as rain for me now. I don’t give it a second thought anymore. I’m quite confident they’ll fix your issue as well. ---
**Author:** ![maxward](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/maxward/32/19591_2.png) [@maxward](https://www.trainerroad.com/forum/u/maxward)\ **Post date:** [May 8, 2020, 1:48am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/6 "2020-05-08T01:48:43Z")
I’m about ready to give up on TR. From reading the forum posts, this is an issue that’s been around for well over a year. I’m not going to bust my rear end on TR rides, only to find that they won’t be synced. Not happy. ---
**Author:** ![brettmacca](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brettmacca/32/12994_2.png) [@brettmacca](https://www.trainerroad.com/forum/u/brettmacca)\ **Post date:** [May 8, 2020, 3:31am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/7 "2020-05-08T03:31:22Z")
I am usually running zwift as well as TR for the scenery etc so I always have that back up file. TR customer support are working with me to upload the other file. ---
**Author:** ![brettmacca](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/brettmacca/32/12994_2.png) [@brettmacca](https://www.trainerroad.com/forum/u/brettmacca)\ **Post date:** [May 8, 2020, 3:32am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/8 "2020-05-08T03:32:32Z")
Are your rides uploading to Strava and do you run another program behind TR? ---
**Author:** ![maxward](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/maxward/32/19591_2.png) [@maxward](https://www.trainerroad.com/forum/u/maxward)\ **Post date:** [May 8, 2020, 3:44am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/9 "2020-05-08T03:44:39Z")
No, they’re not uploading to Strava. They’re not even syncing to TR. So, the first time help desk uploaded it manually. ---
**Author:** ![BCrossen](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/bcrossen/32/16261_2.png) [@BCrossen](https://www.trainerroad.com/forum/u/BCrossen)\ **Post date:** [May 9, 2020, 3:44am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/10 "2020-05-09T03:44:27Z")
I’m trying to manually upload a file from Thursday because it wouldn’t sync from Strava for some reason, but it seems to be stuck in a loop. I disconnected the sync and reconnected it and everything, but nothing worked. Sending in a support email now, so hopefully they can resolve it come Monday. Perhaps @Bryce has some insight as to why this is happening? EDIT: It never showed confirmation that it uploaded after I manually imported it, but when I refreshed the calendar page, it now shows it on my profile. Still not sure why Strava didn’t sync with TR though. ---
**Author:** ![mtbjones](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mtbjones/32/12895_2.png) [@mtbjones](https://www.trainerroad.com/forum/u/mtbjones)\ **Post date:** [May 9, 2020, 4:05am UTC](https://www.trainerroad.com/forum/t/ride-processing/35170/11 "2020-05-09T04:05:24Z")
I’d send an email to [support@trainerroad.com](mailto:support@trainerroad.com). They’ve been very responsive when I’ve had problems.