# New update for TrainerRoad MACOS ... stalled?

**URL:** <https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907>\
**Category:** TrainerRoad Software\
**Created:** [August 12, 2020, 8:18pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907 "2020-08-12T20:18:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SteveFroth](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/stevefroth/32/6697_2.png) [@SteveFroth](https://www.trainerroad.com/forum/u/SteveFroth)\
**Post date:** [August 12, 2020, 8:18pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907/1 "2020-08-12T20:18:12Z")

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All week, everytime I open TR on my Mac I get an alert that an update, 2020.32.02, has been downloaded and will installed on exit. Apparently it is not installing on exit. I think the same thing happened a month or so ago on a previous update. Is there a way to force this update, other than just uninstalling the app and re-downloading?

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**Author:** ![mcneese.chad](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcneese.chad/32/15056_2.png) [@mcneese.chad](https://www.trainerroad.com/forum/u/mcneese.chad)\
**Post date:** [August 12, 2020, 8:22pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907/2 "2020-08-12T20:22:14Z")

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Have you contacted [support@trainerroad.com](mailto:support@trainerroad.com)?  
That is likely your best place to get a quick answer and help if needed.

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**Author:** ![bbarrera](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/bbarrera/32/14734_2.png) [@bbarrera](https://www.trainerroad.com/forum/u/bbarrera)\
**Post date:** [August 12, 2020, 8:25pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907/3 "2020-08-12T20:25:12Z")

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I’d just download from here: [Download the Latest Version of TrainerRoad for Your Device - TrainerRoad](https://www.trainerroad.com/download) and install over the existing app.

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**Author:** ![SteveFroth](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/stevefroth/32/6697_2.png) [@SteveFroth](https://www.trainerroad.com/forum/u/SteveFroth)\
**Post date:** [August 12, 2020, 11:09pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907/4 "2020-08-12T23:09:19Z")

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thanks Chad. It’s not an urgent problem, it’s just a minor … I wouldn’t even call it an annoyance. So I thought maybe other forum members would like to see the solution if anyone else is seeing the same thing.

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**Author:** ![bbarrera](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/bbarrera/32/14734_2.png) [@bbarrera](https://www.trainerroad.com/forum/u/bbarrera)\
**Post date:** [August 12, 2020, 11:27pm UTC](https://www.trainerroad.com/forum/t/new-update-for-trainerroad-macos-stalled/40907/5 "2020-08-12T23:27:11Z")

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Have you tried doing downloading and installing the latest? It will install over the existing TrainerRoad app and in the end give the same result as auto-updating.

A little story about broken auto-updating… At some point after Microsoft bought Skype, the auto-update feature stopped working in a similar manner as you describe for TrainerRoad. Probably because my user account does not have admin permission. So when Skype tells me an update is available and wants me to authorize the Helper app, I kill Skype, download the latest, and install over the existing Skype. Probably do that at least once a month.