Not sure the two are comparable. It sounds like CT didn’t innovate and just rested on their laurels. Zwift is a very innovative company in my opinion. They may be focused on niche’s that I’m not particularly as interested in, but to say they aren’t paying attention to their business is a bit presumptive.
There may well be a zwift-killer that comes along, but I don’t think Zwift isn’t paying attention. And it’s very possible that the “would be” zwift-killer could have been the company to create the e-racing sports league first instead of them.
And the cynical viewpoint brought up here is likely not true. I doubt they actually view people as captive and thus to be ignored. Given their investment in events and accessibility of Eric, I would say they are probably more engaged than 99% of businesses. The result may be the same that they prioritize these other things higher, but that goes with any business, and we’ve seen it with trainerroad. You can’t do everything.
I am a fan of zwift and my expectations are low, so obviously others can make their own value decision. But you have seen some pretty decent new features from them in the past 12 months that shouldn’t be scoffed at. Pace Partners sound like the simplest thing, but every time I ride, there is a hoard of followers. France is one of the best world additions besides watopia to date. Steering might be a little limited, but I’m sure no small amount of work went into it from the design in game, to the hardware. I’m sure there are others. These route additions may seem small, but I’m sure folks will dutifully complete the routes, and probably appreciate the additional variation at some point during their membership.