# Has TR stopped accepting non-US credit cards?

**URL:** <https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403>\
**Category:** TrainerRoad Software\
**Created:** [August 16, 2024, 8:42am UTC](https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403 "2024-08-16T08:42:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Trifid](https://avatars.discourse-cdn.com/v4/letter/t/5f9b8f/32.png) [@Trifid](https://www.trainerroad.com/forum/u/Trifid)\
**Post date:** [August 16, 2024, 8:42am UTC](https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403/1 "2024-08-16T08:42:12Z")

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Hi,

I was going to reactivate my account today but am greeted with “TrainerRoad can’t process this credit card. Please try Paypal or another credit card.” This is the same card that I have always used for my subscription, direct on the website. Has something changed recently to stop non US cards from being used for payments? Due to exchange rate fees I don’t want to use another card as this one is fee free.

Thanks.

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**Author:** ![Trifid](https://avatars.discourse-cdn.com/v4/letter/t/5f9b8f/32.png) [@Trifid](https://www.trainerroad.com/forum/u/Trifid)\
**Post date:** [August 16, 2024, 2:05pm UTC](https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403/2 "2024-08-16T14:05:36Z")

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To update this, I think there is a problem TR side as it now gets to the approval section, I approve in the app and then it displays:

“There was a problem processing your credit card, please double check your data and try again. If you continue to receive this error, please try another credit card.”

I now have 4 pending transactions from 2 attempts.

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**Author:** ![mcneese.chad](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcneese.chad/32/15056_2.png) [@mcneese.chad](https://www.trainerroad.com/forum/u/mcneese.chad)\
**Post date:** [August 16, 2024, 2:08pm UTC](https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403/3 "2024-08-16T14:08:14Z")

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I suggest emailing [support@trainerroad.com](mailto:support@trainerroad.com) for help.  
It is usually faster than the forum for this type of issue.

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**Author:** ![Caro.Gomez-Villafane](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/caro.gomez-villafane/32/129856_2.png) [@Caro.Gomez-Villafane](https://www.trainerroad.com/forum/u/Caro.Gomez-Villafane)\
**Post date:** [August 16, 2024, 10:04pm UTC](https://www.trainerroad.com/forum/t/has-tr-stopped-accepting-non-us-credit-cards/95403/4 "2024-08-16T22:04:20Z")

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I’ll DM you about it 🙂

But like @mcneese.chad said, for these type of things is always best to contact Support.