# Cant Load TrainerRoad app on my new Windows computer

**URL:** <https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136>\
**Category:** TrainerRoad Software\
**Tags:** windows-app\
**Created:** [November 10, 2021, 4:32pm UTC](https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136 "2021-11-10T16:32:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![annetest](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/annetest/32/12893_2.png) [@annetest](https://www.trainerroad.com/forum/u/annetest)\
**Post date:** [November 10, 2021, 4:32pm UTC](https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136/1 "2021-11-10T16:32:27Z")

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Anyone else have problems getting the app to install on a newer windows computer? With the ARM processor?

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**Author:** ![mcneese.chad](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcneese.chad/32/15056_2.png) [@mcneese.chad](https://www.trainerroad.com/forum/u/mcneese.chad)\
**Post date:** [November 10, 2021, 4:34pm UTC](https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136/2 "2021-11-10T16:34:20Z")

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It’s best to email issues like this directly to [support@trainerroad.com](mailto:support@trainerroad.com) so they can review and address it.

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**Author:** ![annetest](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/annetest/32/12893_2.png) [@annetest](https://www.trainerroad.com/forum/u/annetest)\
**Post date:** [November 10, 2021, 4:52pm UTC](https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136/3 "2021-11-10T16:52:32Z")

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My client has been working with support on this and they were not able to help solve the problem so thought I would ask.

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**Author:** ![mcneese.chad](https://sea2.discourse-cdn.com/trainerroad/forum/user_avatar/www.trainerroad.com/mcneese.chad/32/15056_2.png) [@mcneese.chad](https://www.trainerroad.com/forum/u/mcneese.chad)\
**Post date:** [November 10, 2021, 5:00pm UTC](https://www.trainerroad.com/forum/t/cant-load-trainerroad-app-on-my-new-windows-computer/65136/4 "2021-11-10T17:00:08Z")

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Sure, fine to post here too.

I mentioned support specifically since there was not comment about it in your OP.