Blank training plan sections on android app

TrainerRoad Software
#1

Is it just me or is anyone else getting a blank black screen when they try to view any of the training plans within the android app…

Screenshot_20230102-185443_TrainerRoad
Screenshot_20230102-185443_TrainerRoad720×1600 191 KB

Screenshot_20230102-185253_TrainerRoad
Screenshot_20230102-185253_TrainerRoad720×1600 21.3 KB

#2

Hey!

This isn’t a known issue for our Android app, and instead, I think can be addressed by running through some steps to optimize your Android performance (which will likely help the other Android issues you’ve been experiencing as well!).

Lets give these a shot. There are a handful of ways to address issues like this, we can run through all of them to make sure nothing is missed!

  1. Re-sync
    On your phone, while on a good WiFi connection, open the TrainerRoad app, log out and back in. Once logged in, you can keep TR open for a few minutes to give your phone time to sync with the servers.

  2. Clear Data Cache

  • In your phone, press and hold the TrainerRoad App icon.
  • From the pop-up window, select 'App Info’.
  • Select ‘Storage’ and ‘Cache’.
  • tap ‘clear’ for both storage and cache, and click ‘confirm’.

  1. Close out of Background Apps
    Try closing out all apps running in the background.

  2. Force Quit TR
    Force quitting the TrainerRoad app will make sure that we’re restarting the app from scratch and not opening up the same instance that it’s been left open.

  3. Low Power Mode
    We’ll also want to make sure that your device is NOT in a low-power mode, as this can restrict the processing power given to the TrainerRoad app.
    To check this:

  • Open device settings menu and tap on ‘Battery and device care’.
  • Tap the ‘Battery’ option.
  • Make sure the toggle button next to the ‘Power saving’ option is not toggled ‘ON’ for Power saving mode.
  1. Battery Optimization
    We want to ensure that your Battery Optimization settings are not impacting the TrainerRoad app. Here’s how to check (this should be similar across Android devices):
  • Swipe down on the upper right corner of the screen
  • Tap on the ‘Settings Gear’ in the top right corner
  • Scroll down and tap ‘Battery and device care’
  • Tap ‘Battery’
  • Confirm Power saving is disabled like in our last step (should be grey)
  • Scroll down and tap Background usage limits
  • Confirm TrainerRoad is not in any list of “Sleeping apps”
  • Tap the back arrow, then scroll down, and tap ‘More battery settings’
  • Enable ‘Enhanced Processing’ (should be blue)

  1. Storage
    Let’s ensure you have at least 2GB of free storage space on your Android device.

  2. Update both TrainerRoad
    Looking at your ride logs, we’ve released a couple new versions since your last update, so lets get you on the most current version of TrainerRoad. [Dowload here].

  3. Check for Available Android OS Updates
    It’s also good to check that your device does not have any available updates to a newer version of Android.
    To make sure you’re not due for an update,

  • Open your phone’s Settings app.
  • Near the bottom, tap 'System’, and ‘System update’.
  • You’ll see your update status and if there’s an update available. Follow any steps on the screen.

Give those a try and see if it helps TrainerRoad run a bit more smoothly. I know its a lot to go through, but for issues that aren’t known ‘bugs’, starting with device-specific troubleshooting is a great step!

Let me know how it goes! Here to help. :slight_smile:

1 Like
#3

Many thanks Ivy

1 Like