Update on the black screen issue:
We’ve released an update that should fix this issue.
If you’re not on the latest version, you should see a banner appear to install the update (the banner turns green when it’s ready to be installed - wait for that green banner).
- If you’re on Windows, select “Restart Now” or it’ll install automatically after re-launching the app.
- If you’re on Mac, you’ll need to select “Restart Now” in order to install the update.
You can confirm you’re on the latest version if you see this app version (or 2021.02.0) in the release notes upon launch (you can also verify app version from the bottom of the “Support” tab of the app):
If you’re still having issues after updating, shoot us a message at firstname.lastname@example.org, and we’ll look into it right away.
Thanks for the help getting this one squashed ya’ll!